Processing Time

• The time needed to fill an order varies from 1-14 business days. For details, see the processing time displayed at checkout, or on your order confirmation email.

Estimated Shipping Time

• All shipping is sent through the USPS and UPS.
• US Orders: 3-10 business days.
• International Orders: 1-4 weeks.
• Items marked “delivered” by the USPS and UPS are considered delivered for the purposes of refunds and cancellations. 

Shipping FAQ

• Yes, we ship worldwide!
• Buyers are responsible for providing an accurate and up-to-date shipping address.
• If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
• If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at Home@genwhis.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Our shipping policy accommodates situations where orders arrive separately and are not consolidated into a single package. We sincerely apologize for any inconvenience this may cause.

We are committed to providing you with the best possible shopping experience and will do our utmost to resolve any issues promptly.